Shipping FAQs
I JUST PLACED AN ORDER. WHEN WILL IT SHIP?
Orders are typically processed within 1–5 business days.
Since NOVAIRE WEAR works with multiple trusted fulfillment partners, processing times may vary depending on the product and supplier.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
HOW LONG DOES SHIPPING TAKE?
Estimated delivery times are:
Processing Time: 1–5 business days
Standard Shipping: 7–20 business days
Delivery times may vary depending on your location, warehouse availability, customs clearance, holidays, weather conditions, or other circumstances beyond our control.
WILL MY ORDER ARRIVE IN ONE PACKAGE?
Not always.
If your order contains multiple products, they may be fulfilled by different suppliers or warehouses. In this case, your order may arrive in separate packages and on different delivery dates.
Each shipment will have its own tracking number when applicable.
CAN I CANCEL MY ORDER?
Yes.
Orders can be cancelled within 24 hours after purchase, provided they have not entered processing or shipment.
To request a cancellation, please email us with the subject line “Order Cancellation”.
I ENTERED THE WRONG SHIPPING ADDRESS.
If you entered an incorrect shipping address, please contact us within 24 hours of placing your order.
Once an order has been processed or shipped, we may not be able to modify the shipping address.
MY ITEM ARRIVED DAMAGED.
If your order arrives damaged or defective, please contact us within 3 days of delivery.
Please include:
Your order number
Photos of the damaged item
Photos of the packaging (if applicable)
Our support team will review your request and provide an appropriate solution, including a replacement or refund when eligible.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive an email containing your tracking number and tracking link.
Please allow 2–5 business days for tracking information to become active.
I HAVE A QUESTION THAT WASN’T ANSWERED.
If you need further assistance, please contact our customer support team at:
We aim to respond to all inquiries within 24 business hours.